Issue escalation emails are sent when an issue hasn’t been resolved within a certain time period.

  • The first escalation email gets sent 7 days after the issue is left unresolved
  • The second escalation email gets sent 15 days after the issue is left unresolved
  • The third escalation email gets sent 30 days after the issue is left unresolved


    Steps to follow for setting up:
  • Click on the gear icon
  • Click on the Site Emails option
  • Select your Site from the dropdown menu
  • Enter an email ID or a user and click on the ( + ) button for receiving issue escalation emails
  • Click on the Save Settings button to save your changes
  • Different users can be assigned to receive the first, second and third-level escalation emails
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